CX Index recognizes that cloud services raise unique privacy challenges for businesses. That is why it implements strong privacy protections on the Amazon Web Services platform and makes commitments to safeguard the privacy of customer data. In addition, AWS provides CX Index with visibility into where CX Index’s customers’ data resides and who has access to it.

Privacy by design

Customers can expect Privacy by Design, a policy that guides how CX Index builds products and services, how services are operated, and how internal teams are organized.

Contractual commitments

AWS provides cloud-service specific privacy statements and making strong contractual commitments to safeguard customer data and protect privacy.

Control over data location

For CX Index, knowing and controlling the location of our customers’ data is an important element of CX Index’s data privacy compliance and governance.

CX Index can specify the geographic areas where our customers’ data is stored. Data may be replicated within a geographic area for redundancy; but will not be transmitted outside it. For more information, including exceptions to this policy, get in touch with us.

Restricted data access and use

Access to customer data is restricted. Data is only accessed when necessary to support the customer’s use of CX Index. This may include troubleshooting aimed at preventing, detecting or repairing problems affecting the operation of CX Index and the improvement of features that involve the detection of, and protection against, emerging and evolving threats to the user (such as malware or spam). When granted, access is carefully controlled and logged. Strong authentication, including 

the use of multi-factor authentication, helps limit access to authorized personnel only. Access is revoked as soon as it is no longer needed.

No use for advertising

CX Index is a paid-for subscription service; we deliberately have no need for, and are not answerable to, advertisers.