How to view an individual feedback response
Click the menu icon on the top left corner of your page. Select Feedback Records.
Click the Records button.
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Find the record you want to view. Use the column headers to narrow the search parameters.
You can also use the search box to find a particular record. Note:
- For Records, you can search by Agent or Customer, using the relevant name or email address.
- For Users, you can search by Agent, using the relevant name or email address.
- For Comments, you can search by Agent or Customer, using the relevant name or email address. You can also search for a specific comment using keywords from the comment.
Click the symbol on the right of the record.
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Click Go to Feedback. This opens a pop-up window that contains the feedback details.
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What can an individual user agent see (who’s not a manager/team leader/administrator)?
An individual user will be able to view their own records.
They will also be able to compare themselves against their team or department.
- They will see their team’s average numbers.
- They will not be able to see other team members' individual scores.